Shipping & Returns
We offer flat rate UPS ground shipping within the US and flat rate DHL or UPS International Shipping for all International orders. All International orders may be subject to applicable local taxes & duties and these costs will not be included in the purchase price on 6397news.com. Please note that 6397 will not assume responsibility for any charges other than those listed on our website.
If the recipient refuses delivery of their order due to a customs charge, the package will be returned to 6397 at the cost of the customer. This cost (shipping and any additional taxes and duties) will be deducted from the refund.
All prices are listed in US dollars. We accept Visa, MasterCard, Discover Card and American Express through our 128 bit secure payment gateway. Credit card transactions will appear on your statement within 24 hours from the time of purchase.
6397news.com charges sales tax at the applicable rate for the shipment destination address within NY State. If your shipping address is outside of NY, or in a NY county that is exempt from sales tax on clothing and footwear items under $110 per item you will not be charged sales tax. If you are placing an order from outside the United States, your order will be subject to applicable taxes and duties when entering your country. These costs are not included in your purchase price and 6397 will not be responsible for covering these additional costs.
RETURN AND EXCHANGE POLICY
If you are not satisfied with your order we are happy to return or exchange your purchase within 14 days from order fulfillment. Merchandise MUST be in original condition (unworn, unwashed, unaltered and with all original tags attached). All packaging that is shipped with the original order must remain intact. All items listed as Final Sale online will not be refunded.
RECEIVING A RETURN AUTHORIZATION
For returns within the United States
To begin your return or exchange process, click the below link:
Please have the following information ready: order number, email associated with order, item(s) for return or exchange and reason for return.
Once submitted and eligibility is confirmed, a shipping label will be provided via email and a flat return cost of $7 will be automatically deducted from your total refund or credit amount. We kindly ask that returns are shipped within 3 days of approval. Refunds will be processed within 5 days of return receipt. You will be notified via email once your return is processed or a store credit is issued.
For returns outside the United States
To begin your return process, please email customer service (firstname.lastname@example.org) with your order number and return request. Our team will reply within 48 hours to provide you with a return authorization number and return address. Please note you will be responsible for cost of return shipping and any duties that are incurred. Refunds will be processed within 5 days of return receipt. You will be notified via email once your return is processed or a store credit is issued. Unfortunately, we are unable to offer exchanges for International orders.
If you have any additional questions about your return or the process, please contact customer service at email@example.com for further assistance.